Question 1

How do we reach you?

Accepted Answer

We depart from Gamboa Public Dock https://www.google.com/maps/place/Gamboa+Public+Dock/@9.1134901,-79.6931935,17z/data=!3m1!4b1!4m5!3m4!1s0x8fab5e8bbfbe3cbb:0x57605d28239cc4f0!8m2!3d9.1134901!4d-79.6910048

Question 2

Is transport included to your lodge?

Accepted Answer

The boat transport from the dock to the lodge is included on your rate. Ground transportation to the dock can be add as an additional cost

Question 3

Do you offer transportation to the dock?

Accepted Answer

Yes, we offer transportation from anywhere in the city or outside the city at an additional cost.

Question 4

Is transport from Panama City to your lodge by boat?

Accepted Answer

No, the transport from Panama City to the dock is by car. From there we take a boat that will take you to the lodge.

Question 5

Do you go through the Panama Canal?

Accepted Answer

We navigate the Gatun Lake (which is part of the Canal) and sometimes cross next to the big ships that are going to the Locks, but we do not cross the Locks of the Panama Canal.

Question 6

What's your cancellation policy?

Accepted Answer

You can check our terms here: https://www.junglelandpanama.com/terms

Question 7

Can we reach the lodge on our own?

Accepted Answer

No, you need to book your trip in advance and we organize the pick up at the dock

Question 8

We arrive at the International Airport and want to spend the night. How do we get to your lodge?

Accepted Answer

We can provide transportation from International Airport to the dock at an additional cost. Keep in mind we have only 2 departure times at dock: 9:30am or 4:00pm

Question 9

What if I need an early or late check – in / check-out?

Accepted Answer

We can provide early or late check -In /out at an additional cost. Please note that we can only provide this from 6:30am to 5:00pm. We can not navigate on other hours.

Question 10

Do you provide towels and linens?

Accepted Answer

Yes, we do provide towels and linens.

Question 11

Do you have mosquito nets?

Accepted Answer

The balcony doors have nets.

Question 12

We have a rental car, is there anywhere to park?"

Accepted Answer

Yes, there is a public parking at the dock.

Question 13

How far is it from the dock to the lodge?

Accepted Answer

We are 25minutes away from the dock

Question 14

How are the accommodations?

Accepted Answer

Our rooms can fit up to 8 people in bunk beds.
We can have king bed and single beds.

Question 15

Do we have to pre-book the activities?

Accepted Answer

No, you can coordinate the activities that you want to do directly at the lodge.

Question 16

Do you run tours everyday?

Accepted Answer

No, we run tours on regular basis on Wednesdays and Sundays. Other days might be available with a minimum of 6 people. You can check on the booking calendar if other dates are open. Please contact info@junglelandpanama.com  for other dates.

Question 17

I booked transportation from Panama City, what time is the pick up?"

Accepted Answer

For the Jungle Canal day tour pick ups from the city are normally between 8:00-8:30am. Will reconfirm with you the afternoon before, once the list is closed and operations send us the schedule.

Question 18

What should I bring to the tour?

Accepted Answer

We recommend towels, flip flops or water shoes, swimsuits, sunscreen.

Question 19

What time are we going to be back at the hotel?

Accepted Answer

Our tours are back at the dock around 4:00pm, so if your hotel is in the city, you should be back at around 5:00-5:30pm.

Question 20

What is the tour schedule?

Accepted Answer

We start directly with the visit of monkey island and the surroundings, then we head to the lodge at around 11:30 for lunch. After lunch you choose the activity you will like to do . You will have around 1.5hrs to do so, then you head back to the lodge, get change and return back to the dock.

Question 21

Is the monkey island visit by boat or walking tour?

Accepted Answer

The visit is on boat.

Questions

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