Frequently asked questions
Can we reach the lodge on our own?
No, you need to book your trip in advance and we organize the pick up at the dock
We arrive at the International Airport and want to spend the night. How do we get to your lodge?
We can provide transportation from International Airport to the dock at an additional cost. Keep in mind we have only 2 departure times at dock: 9:30am or 4:00pm
What if I need an early or late check – in / check-out?
We can provide early or late check -In /out at an additional cost. Please note that we can only provide this from 6:30am to 5:00pm. We can not navigate on other hours.
Do you provide towels and linens?
Yes, we do provide towels and linens.
Do you have mosquito nets?
The balcony doors have nets.
We have a rental car, is there anywhere to park?
Yes, there is a public parking at the dock.
How far is it from the dock to the lodge?
We are 25minutes away from the dock
How are the accommodations?
Our rooms can fit up to 8 people in bunk beds.
We can have king bed and single beds.
Do we have to pre-book the activities?
No, you can coordinate the activities that you want to do directly at the lodge.
How do we reach you?
We depart from Gamboa Public Dock
Is transport included to your lodge?
The boat transport from the dock to the lodge is included on your rate. Ground transportation to the dock can be add as an additional cost
Do you offer transportation to the dock?
Yes, we offer transportation from anywhere in the city or outside the city at an additional cost.
Is transport from Panama City to your lodge by boat?
No, the transport from Panama City to the dock is by car. From there we take a boat that will take you to the lodge.
Do you go through the Panama Canal?
We navigate the Gatun Lake (which is part of the Canal) and sometimes cross next to the big ships that are going to the Locks, but we do not cross the Locks of the Panama Canal.
What's your cancellation policy?
You can check our terms here: https://www.junglelandpanama.com/terms
Do you run tours everyday?
No, we run tours on regular basis on Wednesdays and Sundays. Other days might be available with a minimum of 6 people. You can check on the booking calendar if other dates are open. Please contact email@example.com for other dates.
I booked transportation from Panama City, what time is the pick up?
For the Jungle Canal day tour pick ups from the city are normally between 8:00-8:30am. Will reconfirm with you the afternoon before, once the list is closed and operations send us the schedule.
What should I bring to the tour?
We recommend towels, flip flops or water shoes, swimsuits, sunscreen.
What time are we going to be back at the hotel?
Our tours are back at the dock around 4:00pm, so if your hotel is in the city, you should be back at around 5:00-5:30pm.
What is the tour schedule?
We start directly with the visit of monkey island and the surroundings, then we head to the lodge at around 11:30 for lunch. After lunch you choose the activity you will like to do . You will have around 1.5hrs to do so, then you head back to the lodge, get change and return back to the dock.
Is the monkey island visit by boat or walking tour?
The visit is on boat.
If your question is not listed below, please contact firstname.lastname@example.org
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Office: +(507) 213-1172 or +(507) 213-1173
Gamboa, Panama Canal
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